Privacy Policy

Effective Date: 5/15/24

Luna P.L.A.Y Kids understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy explains how we protect and use the information we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. "Luna P.L.A.Y Kids" refers to Luna P.L.A.Y Kids and its affiliates.

SMS Communication Policy

We are committed to safeguarding the privacy of our users. In compliance with Canadian regulations, we have updated our Privacy Policy to include provisions related to mobile numbers and message communications. We assure you that we do not share your mobile number with any third parties for marketing or promotional purposes.

Additionally, please be aware that when you receive SMS messages from us, standard message and data rates may apply depending on your mobile carrier and plan. By consenting to receive SMS communications from us, you acknowledge and agree to these potential charges. Should you wish to discontinue receiving SMS messages or have any concerns regarding your mobile number's use, please refer to the 'Opt-out' section in our Privacy Policy for further instructions.

Opt-In and Opt-Out

If you no longer wish to receive text messages, simply text "STOP" to our designated number, and we will promptly and securely remove your mobile number from our SMS distribution list.

After texting "STOP," you may receive a one-time confirmation message to acknowledge your request. This confirmation message is solely to confirm your successful opt-out request and does not indicate that you will continue to receive messages from us.

If you decide to re-subscribe to our SMS communications in the future, you can do so by texting "START" to our designated number. By doing this, you reconfirm your consent to receive text messages from us.

Personal and Non-Personal Information

Our Privacy Policy explains how we treat your personal and non-personal information.

What is Non-Personal Information and How is it Collected and Used?

Non-personal information is information that cannot identify you. If you visit this website to read information, such as details about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

What is Personal Information and How is it Collected?

Personal information identifies you as an individual, such as your name, mailing address, email address, telephone number, and fax number. We may collect personal information from you in various ways:

When you send us an application or other form When you conduct a transaction with us, our affiliates, or others When we collect information about you in support of a transaction, such as credit card information In some places on this website, you have the opportunity to send us personal information about yourself, elect to receive particular information, purchase access to one of our products or services, or participate in an activity.

Are Cookies or Other Technologies Used to Collect Personal Information?

Yes, we may use cookies and related technologies, such as web beacons, to collect information on our website. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you register with us, a cookie helps Luna P.L.A.Y Kids recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing and shipping addresses.

When you return to the same Luna P.L.A.Y Kids website, the information you previously provided can be retrieved, so you can easily use the features you customized. A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document, or email message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to, and the time the web beacon was viewed.

Web beacons can be very small and invisible to the user, but generally, any electronic image viewed as part of a web page or email, including HTML-based content, can act as a web beacon. We may use web beacons to count visitors to web pages on the website or to monitor how our users navigate the site, and we may include web beacons in email messages to count how many messages were actually opened, acted upon, or forwarded.

Third-party vendors may also use cookies on our website. For instance, we may contract with third parties who will use cookies on our website to track and analyze anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us improve the visitor experience, manage our site content, and track visitor behavior.

We may also contract with a third party to send emails to our registered users/members. To help measure and improve the effectiveness of our email communications, the third party sets cookies. All data collected by this third party on behalf of Luna P.L.A.Y Kids is used solely by or on behalf of Luna P.L.A.Y Kids and is shared externally only on an anonymous, aggregated basis.

From time to time, we may allow third parties to post advertisements on our website, and those third-party advertisements may include a cookie or web beacon served by the third party. This Privacy Policy does not cover the use of information collected from you by third-party ad servers. We do not control cookies in such third-party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.

We will not share your personal information with these companies, but these companies may use information about your visits to this and other websites to provide advertisements on this site and other sites about goods and services that may be of interest to you. They may share the personal information you provide to them with others. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Luna P.L.A.Y Kids websites you visit.

How Does Luna P.L.A.Y Kids Use Personal Information?

Luna P.L.A.Y Kids may keep and use personal information we collect from or about you to provide you with access to this website or other products or services, respond to your requests, bill you for products/services you purchased, and provide ongoing service and support. We may also contact you with information that might be of interest to you, including information about products and services of ours and others, or ask for your opinion about our products or the products of others, for record-keeping and analytical purposes.